Root cause analysis
The purpose of a root cause analysis is to determine the true causes of a problem.
As the picture illustrates, a problem (the tree) can have many causes (roots). Over time, the symptoms (leaves of the tree) and the problem (tree) grow larger and become more and more visible.
It's important to see the tree behind the leaves. Focusing on the leaves - symptoms, makes it difficult to identify the true root causes. If you treat symptoms without addressing root causes, symptoms will reappear.
An example is taking painkillers if you have a fever. The fever (symptom) is reduced, but the root causes are not addressed. If the fever is caused by an infection, you must solve the root cause to become recovered.
There are similar examples where we solve symptoms without adressing the root cause. If the root cause remains unsolved, symptoms will reappear.
The causes of a problem can be complex and due to several factors. How often does it occur? Is it a single event?
The frequency of the problem is crucial when deciding problem solving strategy.
Statistical Process Control - SPC
Statistical Process Control (Control Charts) separates normal and special cause variation. To succeed with your root cause analysis, it is crucial to know if it the problem is due to normal or special cause variation.
If the problem is due to special cause variation, you can look for one or more abnormal events. Once you have found the abnormal event (s) you can take corrective action.
Normal variation is the sum of variation from all variables that affect the process. To reduce normal variation, it is important to identify which variables affect the process. A process mapping helps you with that.
Once you know which variables affect the process, you can use various graphical analyzes or hypothesis testing to determine what is critical. Then, reduce the variation of the critical variables, monitor and control them.
If you react to normal variation as if it was special cause variation, you will probably make things worse.
Root cause analysis tool
Here are some tools to help you with Root cause analysis:
- Thought map or A3 to structure the Root cause analysis
- Statistical Process Control determines if normal or special cause variation is causing the problem
- Process Mapping identifies possible root causes
- 5 Why and Fishbone identifies possible root causes
- Graphical analysis can prove root causes
- Hypothesis testing can prove root causes when graphical analyzes are not clear
- Correlation and Design of Experiment - DOE can determine optimal factor values
- Statistical Process Control (Control Chart) monitors variation of critical variables (proven root causes) and ensures lasting solution
These tools are used within Lean Six Sigma's problem-solving method DMAIC: Define (understand problem and set goals) - Measure (map current situation) - Analyze (prove root causes) - Improve (solve root causes) - Control (create lasting results).
"Management by results is confusing special causes with common causes"
"Confusing common causes with special causes will only make things worse"
William Edwards Deming